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fossil - some old suckers - petrostudio LLC
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fossil – some old suckers

By: |Published on: Jun 13, 2008|Categories: Uncategorized|

So, I’ve been having this ongoing discussion (if you can call it that) with the “webguy” from Fossil. I’ve been trying to find out the battery model numbers for the watch I own. So I write him with that very question. And I get back – our watches are very sensitive… blah, blah… must be pressure sealed… blah, blah… we need to do the repair…:

If desired you may send your watch to Fossil’s authorized service center for battery replacement. Please include $17.00, which includes return shipping and handling and send your watch to…

Now, I’ve opened the watch. You know what’s inside? Cheap plastic watch parts, like you’d find in a box of Cap’n Crunch. Pressure sealed my balls.

So I write back and tell “webguy” that the watch is opened, and I just need the battery numbers (as I have lost one of them). I get:

Please provide us with the style number of your watch and we will be able to determine the correct battery.

Cool. Easily done. I write back the style number, found on the back case of the watch.

There should only be 2 batteries in the watch. If you are having trouble with the batteries, you may just want to send the watch into our repair center or take it to a Fossil store, where they can check the batteries and replace them if needed.

Now, the only trouble I’m having is getting “webguy” to actually tell me what the battery NUMBERS are. And as you, I and the entire free world can tell from that picture, there are three holes for 3 batteries. So I write him back, and tell him that, and even send that picture. You know what I get back?

Dear Peter,
“There should only be 2 batteries in the watch. If you are having trouble with the batteries, you may just want to send the watch into our repair center or take it to a Fossil store, where they can check the batteries and replace them if needed.”

He actually QUOTED his previous email to me. Did he not think I read it? Fossil… so old, they can’t remember your question after reading it.

So I was ready to write a diatribe back to “webguy”. I even had my wife read what I had put together, about how there are 3 batteries in the back of the watch, hence the three holes that I just want to fill with batteries if you would only tell me what they are, and how I may not want to send the watch in to repair, as there’s nothing to repair, and that the batteries can’t be checked or replaced when there ARE NONE in the watch.

All that. But then, I got a wild hair across my ass. I called the Customer Service Center. And a woman there told me that the battery numbers were “397” and “SR726SW”. Wow.

Hey, “webguy”. Stop playing Super Mario Kart and do your job.